Customer Service Manager

2 weeks ago

Tea Tree Gully, Australia Myer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Tea Tree Plaza.

As a key member of our leadership team, you will be responsible for leading and managing Service & Selling teams to deliver superior customer service and drive profitable sales.

You will champion our Customer First Plan, manage day-to-day operations, and drive sales growth. Reporting to the Assistant Store Manager, you will be supported by the leadership team and will have the opportunity to lead, mentor, and develop teams across various departments.

Key Responsibilities
  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management
  • Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback, and recognition
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating
About You
  • Previous experience as a retail manager, area manager, or similar
  • People leadership skills with a 'hands-on' approach are essential
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
What We Offer
  • Become a leader within one of Australia's most-loved department stores
  • Career development and progression opportunities
  • A great range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental, and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more

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