Customer Service Officer

4 months ago

Tea Tree, Australia HCF Full time

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Part-Time position based in our Tea Tree Plaza Branch. Ideally, this would be 30 hours spread Monday to Friday, 10.30am-5pm.

**Responsibilities**
- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture & Benefits**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:

- 50% discount on HCF Hospital and Extras Insurance from day one Plus discounts on other HCF products, such as pet and travel insurance
- 18 weeks Parental Leave from your first day
- Learning and development programs - both internal opportunities and external training budget
- Mental Health Programs and Health and Wellbeing Initiatives

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