AOD Team Leader

4 days ago

Rowes Bay, Queensland, Australia The Salvation Army Full time
About The Salvation Army

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

About the Role

We are seeking an exceptional AOD Team Leader who will provide leadership and be responsible for complex case management activities and oversee the work of case workers at Townsville RSC. This includes assessment and referral, education and support, which delivers a comprehensive client focused service.

Key Responsibilities
  • Monitor the performance of and provide support to therapeutic staff to deliver quality, efficient and effective services, in line with TSA and Recovery Services policy and procedure.
  • Provides leadership for team activities attends and participates in staff meetings.
  • Demonstrates a supportive approach to other staff members.
  • Performance or conduct issues are addressed as required.
  • In consultation with management identify and implement service delivery improvements.
  • Assist with the development of policy and procedure.
  • Support management and other staff in accreditation and quality assurance processes.
Requirements
  • Knowledge of or experience in the drug and alcohol service provision.
  • Tertiary or other qualifications within Community Services, Social Work or similar discipline and/or extensive relevant experience.
  • At least two years recovery where applicable.
  • Experience working with people from Aboriginal and Torres Strait Islander backgrounds.
  • Experience working with people from culturally and linguistically diverse backgrounds and religions.
  • Experience working in collaboration with other organisations to develop and tailor programs to meet clients' needs.
  • Demonstrated ability to deal with unpredictable situations and behaviour, violence and problems associated with substance abuse and psychiatric conditions.
  • Demonstrated commitment to quality customer service & continuous improvement strategies.
  • Highly effective planning, organisational, problem solving and evaluation skills.
  • Energetic and flexible with a positive attitude.
  • Demonstrates on a continual basis, a commitment to assisting and supporting colleagues in all workplace activities.
  • Relevant state Working with Children Check is required.
What We Offer
  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650).
  • Flexible working conditions.
  • Health, fitness and financial discounts / benefits.
  • Paid parental leave - 12 weeks.
  • Up to 8 weeks leave per year through our purchase leave scheme.
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
  • Purpose driven career which has positive social and sustainable outcomes.
  • Employee Assistance Program - Independent confidential counselling service.
  • Opportunity for career development.
  • An inclusive culture of dedicated, passionate and professional team members.
  • Positively supporting and impacting the lives of others through your career contribution.

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