AOD Team Leader

1 week ago

Rowes Bay, Queensland, Australia The Salvation Army Full time

About The Salvation Army

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. Our mission is to make a positive difference in the lives of people who need help most.

Our Services

We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling, and withdrawal management services).

About the Role

We are seeking an exceptional AOD Team Leader who will provide leadership and be responsible for complex case management activities and oversee the work of case workers at our Townsville location. This includes assessment and referral, education and support, which delivers a comprehensive client-focused service. In addition, this role also involves building networks and partnerships as required.

Key Responsibilities

  • Monitor the performance of and provide support to therapeutic staff to deliver quality, efficient and effective services, in line with our policies and procedures.
  • Provide leadership for team activities, attend and participate in staff meetings.
  • Demonstrate a supportive approach to other staff members.
  • Address performance or conduct issues as required.
  • In consultation with management, identify and implement service delivery improvements.
  • Assist with the development of policies and procedures.
  • Support management and other staff in accreditation and quality assurance processes.

Requirements

  • Knowledge of or experience in the drug and alcohol service provision.
  • Tertiary or other qualifications within Community Services, Social Work or similar discipline and/or extensive relevant experience.
  • At least two years' experience in recovery where applicable.
  • Experience working with people from Aboriginal and Torres Strait Islander backgrounds.
  • Experience working with people from culturally and linguistically diverse backgrounds and religions.
  • Experience working in collaboration with other organisations to develop and tailor programs to meet clients' needs.
  • Demonstrated ability to deal with unpredictable situations and behaviour, violence and problems associated with substance abuse and psychiatric conditions.
  • Demonstrated commitment to quality customer service and continuous improvement strategies.
  • Highly effective planning, organisational, problem-solving, and evaluation skills.
  • Energetic and flexible with a positive attitude.
  • Demonstrates on a continual basis, a commitment to assisting and supporting colleagues in all workplace activities.
  • Relevant state Working with Children Check is required.

What We Offer

As a registered NFP, we offer our eligible employees real and meaningful benefits such as;

  • NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefit ($2,650).
  • Flexible working conditions.
  • Health, fitness, and financial discounts/benefits.
  • Paid parental leave - 12 weeks.
  • Up to 8 weeks' leave per year through our purchase leave scheme.
  • Up to 5 days' paid leave per year to 'volunteer' in a TSA program or activity.
  • Purpose-driven career which has positive social and sustainable outcomes.
  • Employee Assistance Program - Independent confidential counselling service.
  • Opportunity for career development.
  • An inclusive culture of dedicated, passionate, and professional team members.
  • Positively supporting and impacting the lives of others through your career contribution.

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