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Claims Specialist
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Sydney, New South Wales, Australia Tal Services Limited Full timeAbout the RoleAt Tal Services Limited, we are seeking an experienced Claims Specialist to join our team. As a Claims Specialist, you will be responsible for the proactive management of a portfolio of life insurance claims in accordance with our claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance...
Claims Specialist
2 months ago
We are seeking a highly skilled Claims Consultant to join our team at Tal Services Limited. As a Claims Consultant, you will be responsible for providing exceptional customer service to clients and assessing life claims in accordance with our claims philosophy and procedures.
Key Responsibilities- Manage all communication with clients relating to the management of their claim
- Provide exceptional customer service to Administrators, Clients, Claimants
- Assess and investigate new and existing claims within agreed service standards and in accordance with claims philosophy and procedures
- Authorize payment of third-party provider accounts
- Calculate claim payments and obtain appropriate sign off in accordance with the delegation of authority
- Ensure claims are paid in accordance with service standards once all requirements are to hand
- Demonstrated experience in a similar position involving life/lump sum/trauma/critical illness/injury/ TPD or death claims
- Group claims case assessing/ management experience is highly desired
- Legal experience relating to personal injury or TPD and Workers Compensation also viewed favourably
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn
Tal Services Limited is a leading provider of life insurance and superannuation products. We are committed to delivering exceptional customer service and providing our customers with the support they need during difficult times.
We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. We encourage applications from people of all backgrounds and experiences.
