Digital Learning Solutions Specialist

6 days ago

Sydney, New South Wales, Australia beBeeHigher Full time $90,000 - $120,000

About the Role

We are seeking an experienced professional to support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy.

The ideal candidate will build trusted relationships with educators, providing expert guidance and specialist technical training, and coordinating with internal teams to support customers' strategic goals and business outcomes.

You will work across assigned territories of Higher Education accounts to ensure educator success and satisfaction with innovative digital platforms, content, and services.

  • You are proactive, adaptable, results-driven, and customer-centric, with a desire to make a lasting and measurable impact.
  • You have a passion for higher education, lifelong learning, and our mission.
  • You excel in project management and prioritization, managing multiple customers, thinking ahead, and solving problems.
Job Responsibilities

Action as a Trusted Advisor

  • Be an expert in our product portfolio, leading with digital and online learning technologies.
  • Engage, maintain, and build trusted relationships with key university stakeholders.

Territory Knowledge and Customer Success

  • Build territory knowledge, ensuring alignment of products with customer goals, academic programs, and strategic outcomes.
  • Provide implementation and integration setup with the institution's LMS and IT stakeholders.

Customer Engagement and Training

  • Develop and execute customer success strategies, using an engagement model and customer milestones, to drive product adoption and maximize customer value.
  • Provide ongoing specialist digital training and strategic advice to customers, helping them align product use with their goals and maximize ROI.

Data Analysis and Insights

  • Analyze customer usage data and trends to understand product engagement and insights for improving customer experience.

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