Hearing Health Customer Service Advisor

1 week ago

Sydney, New South Wales, Australia beBeeHearing Full time
Customer Service Representative

We are seeking a dedicated and customer-focused representative to join our team. As a key member of our customer care department, you will be responsible for delivering exceptional service to our clients through phone calls and other communication channels.

  • Accurately book appointments with clients
  • Deliver a high level of customer service to new and existing customers
  • Promote our range of products and services
  • Utilize benefit selling techniques to encourage appointment bookings

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about providing outstanding customer service.

Key Responsibilities:

  1. Phone Calls and Communication: Make a high volume of phone calls to existing and prospective clients to arrange appointments and promote our services.
  2. Appointment Booking: Accurately book appointments with clients and ensure that all necessary details are recorded.
  3. Customer Service: Deliver a high level of customer service to new and existing customers, addressing their concerns and needs in a professional and courteous manner.
  4. Product Promotion: Promote our range of products and services to clients, highlighting the benefits and features of each product.
  5. Benefit Selling: Utilize benefit selling techniques to encourage appointment bookings and maximize sales opportunities.

Requirements:

  • Excellent verbal and written communication skills
  • Able to work well under pressure and meet deadlines
  • Intermediate PC skills (experience with CRM software and Microsoft Office preferable)
  • Ability to work as part of a team and contribute to team goals

What We Offer:

  • Competitive annual salary plus monthly performance bonuses
  • Paid parental leave
  • Online wellbeing centre
  • Employee assistance program
  • Opportunity to grow and develop in your role and beyond

Join us in making a positive impact on people's lives by delivering exceptional customer service and promoting our hearing healthcare services.

With a passion for delivering an amazing client experience, you will be communicating with people who have hearing impairments on a daily basis. To be successful in this role, it is vital that you have excellent verbal and written communication skills and lots of patience.

The ideal candidate will have the following attributes:

  • Passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Clear, articulate speaking voice and a pleasant, confident and empathetic phone manner

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