
Insurance Portfolio Manager
2 days ago
Highly skilled professionals are sought after to excel in Client Relationship Management. The ideal candidate will have a proven track record of managing and growing Insurance accounts with expertise in the industry and its trends.
Job OverviewThe primary role is to build and maintain strong relationships with clients, identify new business opportunities, and drive growth through strategic initiatives. This position requires a high level of business acumen, leadership skills, and the ability to navigate complex organizational structures.
Main Responsibilities:- Manage and retain Insurance accounts/portfolio and drive growth.
- Serve as primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders.
- Manage client expectations, provide updates to senior management, and participate in steering review meetings.
- Identify strategic initiatives that help clients achieve their goals and drive transformational programs.
- Provide thought leadership/innovation in managing strategic customers.
- Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.
- Drive growth and customer satisfaction in the accounts/portfolio.
- Drive account mining/penetration strategies and actively manage pipeline for growth and development of the account/portfolio.
- Negotiate commercial terms of engagement.
- Responsible for managing the P&L of portfolio, business planning/budgeting.
- Work with delivery team and third-party vendors to ensure project risks are minimized, and project goals are met.
Key performance indicators include margin, revenue, client satisfaction, and employee retention. The CRM role-specific measures are renewal win rates and client experience.
Essential Skills and Qualifications:- 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.
- Seasoned business development professional with excellent track record in managing, retaining and developing businesses.
- Strong knowledge of technology and business segments within the financial services sector.
- Strong connects to senior business and technology leadership in the Insurance accounts.
- Thorough domain knowledge with awareness/expertise in latest digital innovations in the insurance industry.
- Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
- Experience working on onsite/offshore model.
- Experience in large IT project implementations with good awareness of tools and technologies used in large scale business.
- Practitioner mindset towards engaging senior level executives in transformation solutions.
- Strategic thinking, confident and ability to plan ahead and stay the course.
- Proven track record of improving business performance and winning deals.
- Must be able to navigate large organization, work in multi-dimensional matrix and have power of persuasion through content and confidence.
- Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
- Strong negotiation, communication and facilitation skills.
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