Insurance Portfolio Manager

1 day ago

Sydney, New South Wales, Australia beBeeClaims Full time $75,000 - $105,000
Claims Management Role

This is a challenging opportunity to work as a Claims Executive at Marsh McLennan. The role is based in Sydney and requires a hybrid approach, with at least three days of in-office work per week.

Key Responsibilities
  • The successful candidate will proactively manage a diverse portfolio of strata and homeowner claims, with exposure to other lines of business including healthcare and liability claims.
  • They will oversee the entire claims process, delivering exceptional service by thoroughly evaluating claims to determine policy coverage and negotiating favorable outcomes for insurer clients.
  • Collaboration with clients, repairers, assessors, and other external stakeholders, including insurers, is essential to maintaining excellent working relationships and protecting client interests.
  • The ideal candidate will identify and escalate suspicious or potentially fraudulent claims for internal review and investigation.
  • They will provide relevant information and feedback on claims and developing trends to underwriters/risk assessors.
  • End-to-end management of insurance claims pursuant to GICOP requirements and ensuring compliance with relevant statutory guidelines and standards is crucial.
  • The successful candidate will interpret and make decisions on policy terms, conditions, and exclusions up to Delegated Authority amounts; escalating and working with senior staff on difficult or complex claims to secure the best outcome.
  • Responding to enquiries within Risksmart service-level agreements (SLAs) and maintaining professional, accurate information flow to claims stakeholders is essential.
  • Maintaining knowledge of insurance guidelines, court/AFCA decisions impacting claims, and policy changes is vital.
  • Attending relevant product and skills courses, sharing knowledge with staff, and contributing to process improvements is also important.
  • Providing regular status updates and timely information/advice to clients; liaising with insurers to settle claims cost-effectively and managing claims data and reporting in line with SLAs is required.
Requirements
  • Ideal candidates will have 1–2 years of experience in insurance.
  • Experience working to deadlines (including GICOP) and within SLA timeframes is essential.
  • Broad knowledge of the insurance industry and claims processes is necessary.
  • Excellent analytical, written, and verbal communication skills are required.
  • Strong organisational skills are also essential.
Why Choose This Role?
  • Professional development opportunities, interesting work, and supportive leaders make this a great career choice.
  • A vibrant, inclusive culture with opportunities to create impact for colleagues, clients, and communities is attractive.
  • A scalable organisation offering a range of career opportunities and benefits to support well-being is appealing.
Additional Information
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Other
  • Industries: Insurance

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