Pathology Collections Team Leader

We are seeking full time Pathology Collections Team Leader to join our dedicated team within Reservoir, VIC North. Reporting to the Area Manager, you will be required to manage daily sick calls and rosters, enter time and attendance in our payroll system, and assist with assorted administrative tasks.

Successful candidates will be patient-focused, show a passion for our business, and uphold Clinical Labs' values. This position will suit self-motivated individuals with a high attention to detail, excellent communication skills, and a strong focus on outstanding customer service.

Specific duties include:

Rosters and FTE management.

Monitoring of site performance and compliance.

Recruitment, selection and employment of collection centre staff.

Training and ongoing support for employees as the first point of reference for collection staff.

Identify training needs and ongoing competency assessment of collection staff.

Operational set up of any new collection centres.

Monitor and supervise work performance of all staff taking corrective action as required.

Be able to maintain a high degree of discretion, confidentiality and professionalism.

Skills and experience:

Certificate III or IV in Pathology Collection or relevant industry experience

A minimum of 3 years of experience

Ability to work under the direction of the Area Manager

Ability to communicate effectively with the collections team, referring doctors, patients and other stakeholders

A strong desire to learn and embrace new challenges

Ability to understand and ensure compliance with WHS policies and guidelines to maintain a safe and healthy workplace

Exceptional customer service skills both in person and over the telephone.

Exceptional time management skills.

Sound clinical knowledge.

A current Driver's License.

Rights to work in Australia.

Employee Benefits

You will have access to a range of exciting benefits when you join ACL, including:

8 weeks paid parental leave*

Access to hundreds of everyday savings including phone bills, fuel and groceries, fashion, restaurants and entertainment.

Expert guidance on healthy living on a range of topics like money, work, mind, body, and life.

Free and confidential support from qualified counsellors.

Discounted health insurance.

Training and development opportunities.

*Service conditions apply

About us

Australian Clinical Labs (Clinical Labs) is committed to be the pathology provider of choice. Our business is growing rapidly and now has over 5000 employees and a truly national reach. We have approximately 100 NATA accredited laboratories that perform close to 6 million episodes each year for doctors, specialists, patients, hospitals and corporate clients. Clinical Labs services almost 100 private and public hospitals and is the largest provider of pathology services to public hospitals in Australia.

Who we are

We pride ourselves on our patient focus and medical excellence, empowering our people to help us to improve and save patient's lives. Our culture is agile and willing to change, and we always act with the highest respect and integrity. Clinical Lab's employees are passionate about what they do, the work environment in which they operate and the safety and wellbeing of all who interact with us.

As a healthcare provider, Clinical Labs requires all new employees to be vaccinated against preventable diseases. If successful, we will ask for proof of immunisation accordingly for our records.

You may be required to undergo probity checks as part of the recruitment process including police check and licence check.

Diversity and Inclusion

Australian Clinical Labs is an equal opportunities employer, we encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, people living with disability, and individuals with culturally diverse backgrounds. We're happy to adjust our recruitment process to support accessibility needs. We also welcome applications from individuals with culturally diverse backgrounds. Australian Clinical Labs is committed to supporting Veteran Employment and Australian Defence Force Veterans and their spouses are encouraged to apply.

Please note, only shortlisted applicants will be contacted.

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Collections Team Leader? Do you have a current Australian driver's licence? Do you have a current Police Check (National Police Certificate) for employment? Are you willing to provide a copy of your driving record history? Do you have customer service experience? Have you worked in a role which requires a sound understanding of OH&S/WHS?

At Australian Clinical Labs, we combine pathology leadership, ground-breaking technology and the best scientists in the field to bring better outcomes for doctors and patients alike. We are the largest pathology provider of public hospitals in Australia and one of the top choices amongst private practices across the country. Our 90 NATA accredited laboratories perform close to 6 million episodes each year for a range of clients including doctors, specialists, patients, hospitals and corporate clients.

Source: This is an extract from the company's own website.

The Future of Pathology is Here

At Australian Clinical Labs, we combine pathology leadership, ground-breaking technology and the best scientists in the field to bring better outcomes for doctors and patients alike. We are the largest pathology provider of public hospitals in Australia and one of the top choices amongst private practices across the country. Our 90 NATA accredited laboratories perform close to 6 million episodes each year for a range of clients including doctors, specialists, patients, hospitals and corporate clients.

Source: This is an extract from the company's own website.

What can I earn as a Collections Team Leader