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Regional Field Service Manager

2 months ago

Australia Hireroo Full time

Job Summary: We are seeking a highly skilled and experienced Regional Field Service Manager to join our team at Hireroo. As a key member of our technical operations team, you will be responsible for delivering exceptional technical service and sales support to our regional customer network.

Key Responsibilities:

  • Act as a key contact with customers and agents, providing support for our gaming equipment installed in the field.
  • Improve the customer journey, advocate, and test for implementation of digital tools to enhance the customer experience.
  • Provide support to field operations including scheduling, completion of work, and reporting of any work carried out, including game conversions.
  • Maintain, drive and implement robust technical standards, and improve systems/workflow processes for regional customers.
  • Strengthen our brand presence while collaborating with Marketing and Sales to drive event activations in the region.
  • Provide support to customers and agents in product development, facilitate training, and consult with third-party contractors.

Requirements:

  • Strong technical aptitude with exceptional leadership skills.
  • The ability to apply analytical reasoning and diplomacy when problem-solving.
  • The ability to meet demanding deadlines and work without supervision.
  • The ability to understand, interpret, and prepare financial data.
  • A good understanding of engineering change request processes, quality, and commercial requirements.
  • Strong stakeholder engagement and negotiation skills.
  • Experience in Microsoft Office Suite and an ERP system such as Navision.

Working Conditions:

  • The work conditions are representative and typical of similar jobs in comparable organizations.

Workplace Health & Safety:

  • Actively cooperate and comply with our WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace.
  • Ensure compliance with safe work practices.
  • Report all incidents, injuries, and near misses.
  • Advise your manager if you do not believe you have the skills, training, or equipment to safely perform your duties.

Our Values:

  • We uphold Integrity.
  • We never Settle.
  • We celebrate Perspectives.
  • We dare to be Bold.
  • Win as a Team.

What We Offer:

  • Hybrid work structure.
  • Company Paid Parental Leave.
  • Free onsite parking.
  • Free onsite gym.
  • Access to LinkedIn Learning Suite.
  • Fruit baskets/Cheese Toasties.
  • Novated Car Lease.
  • Volunteer Program.
  • Rewards & Recognition Program.
  • EAP Program.
  • Fun and Inclusive culture.