Luxury Experience Provider

3 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $57,000 - $73,400

Our Organisation is committed to creating a dynamic and engaging work environment that delivers exceptional luxury experiences for our guests.

Serving as the first point of contact, you will provide a warm welcome and farewell to all visitors. This includes offering accurate information in response to queries, leading by example with regards to departmental grooming and attitude, and ensuring awareness of daily activities.

Key Responsibilities:

  • Provide excellent customer service and ensure every guest receives personalised attention.
  • Stay informed about ongoing matters within the Hotel and any special events planned.
  • Be aware of all daily VIPs and handle their arrivals, departures and queries with courtesy and efficiency.
  • Implement all departmental procedures, standard operating procedures (SOPs) and checklists to maintain high standards.
  • Collaborate closely with Front Office, Guest relations, Reservations, Bell Captain and Valet to ensure seamless guest experiences.
  • Demonstrate 'Passion for Excellence' through serving our guests with flair and professionalism.
  • Ensure all guests achieve 'Essence of Pleasure' through tailored service.
  • Embody French hospitality through a positive attitude.
  • Perform tasks efficiently and effectively.
  • Support the implementation and maintenance of Sofitel Brand Standards.

Requirements:

  • Excellent communication skills.
  • A professional appearance representing our brand.
  • Able to work a rotating roster including weekends & public holidays.
  • Valid driver's license.

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