Engagement Team Lead

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $140,000

At a forward-thinking organization, we're seeking a highly skilled Engagement Manager to lead front-line engagement efforts.

Key Responsibilities:
  • Develop and implement volunteer management strategies, ensuring seamless customer experiences.
  • Recruit, train, and schedule volunteers for events, fostering a motivated team environment.
  • Oversee customer engagement strategies, including FAQs, info desk management, and mobile response teams.
  • Coordinate with ticketing and wallet systems to manage customer interactions and support.
  • Resolve customer complaints efficiently, providing empathetic service.
  • Collect feedback from volunteers and patrons to drive continuous improvement.

As a key member of the team, you'll lead a diverse group of volunteers and deliver exceptional customer service, ensuring a positive experience for all patrons.

Requirements:
  • Strong leadership and motivational skills.
  • Excellent communication and conflict resolution abilities.
  • Comfortable working in fast-paced environments.
  • Passion for community engagement and live events.

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