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Receptionist QLD
2 months ago
ISS Facility Services is seeking an experienced and detail-oriented Receptionist/Concierge to join their team in a Full Time role. The successful candidate will be based at the client's site in Wacol, QLD, and will be responsible for providing exceptional customer service and administrative support.
Key Responsibilities:- Manage incoming and outgoing calls, maintain internal phone listings, and manage contact lists.
- Monitor and control site access for employees, contractors, service providers, couriers, suppliers, and visitors. Update and maintain staff movements and visitor register.
- Manage phone systems, voicemail, security, swipe card, and related computer software.
- Arrange site inductions and update induction records.
- Manage incoming and outgoing postage and courier requirements for the site.
- Provide administrative, organizational, and communication support to the site HR Department.
- Provide backup for certain tasks, including staff shop sales, contractor management, OH&S administration.
- Assist with relocations, office moves, or refurbishments and take responsibility for ensuring all changes are managed in a professional, timely, and efficient manner.
- Act as a central point of contact for all departments and management, building professional relationships at all levels of the Company.
- Develop and implement business processes and procedures to improve office services efficiencies.
- Emergency Team member and meeting coordinator and administrator.
- Be efficient with the use of company resources and ensure costs are considered against the office services budget.
- Provide assistance to colleagues and team members during busy periods.
- Always act legally and within the parameters of accepted business practice.
- Order generation, fault logging, and invoice processing.
- Provide training room setup as per the Corporate Training Calendar (average 3-4 days per month) and placement of pre-ordered catering.
- Managing administration tasks for a mixed portfolio between industrial warehouse dealerships and warehouse.
- Demonstrated customer service focus with the ability to communicate with internal and external clients at all levels.
- Excellent verbal and written communication skills to liaise with clients and draft correspondence and documentation.
- Excellent time management and organizational skills to manage workflow and priorities and meet deadlines.
- Ability to work under minimum supervision.
- Good attention to detail and high level of accuracy.
- Exhibits a strong work ethic – leads by example.
- Flexible approach to work with the ability to adapt to a changing environment.
- Intermediate to advanced level in core Microsoft packages – particularly Word, Excel, PowerPoint, Access, and Outlook.
- Ability to determine resource and material requirements.
- Knowledge of safety issues relevant to trade and a strong commitment to safe working practices.
- Able to pass an Australian National Police Check.
- Minimum 2 years' experience in an operational office environment.
ISS offers a competitive salary, full training, and a range of benefits, including work-life balance, access to staff discounts, and career development opportunities. If you are a motivated and detail-oriented individual with excellent customer service skills, please click on the 'apply' link to submit your application.
