Operations Supervisor

3 weeks ago


South Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

About the Role

As an Operations Supervisor with Spotlight Retail Group (SRG), you will play a crucial role in the delivery of operational processes and provision of excellent service to Spotlight stores and customers. You will support the Team Leaders at our Distribution Centre (DC) in ensuring the smooth operation of the facility and maintaining high standards of customer satisfaction.

Key Responsibilities

  • Manage all aspects of Dispatch or Receiving operations, including Dispatch/Receiving, Wrapping, Shipping, etc.
  • Manage customer inquiries and issues, ensuring prompt and effective resolution.
  • Ensure the team and all areas of the Distribution Centre (DC) comply with safety protocols, maintaining a safe working environment.
  • Conduct stock recovery and labelling, ensuring accurate inventory management.
  • Perform regular inventory checks and produce daily SOHG (Stock on Hand) reports, providing valuable insights for business decision-making.
  • Lead a team of up to 10 team members, providing guidance, coaching, and mentoring to ensure their success.
  • Comply with all company policies, team member agreement (EBA), and standard operating procedures (SOPS), maintaining a high level of professionalism.
  • Perform general admin duties and other responsibilities as directed by the Team Leaders, ensuring seamless operation of the DC.

About You

To succeed in this role, you will need to have at least 3 years of previous experience with Transport, Dispatch, Receiving, and/or DC environment. You must possess excellent interpersonal and communication skills, exercising a high level of professionalism at all times. You will also need to demonstrate personal and professional responsibility, coordinating the work of others and being accountable for your own work.

What's in it for you?

As an Operations Supervisor with SRG, you will have the opportunity to grow your career and develop your skills in a dynamic and entrepreneurial environment. You will be exposed to key senior stakeholders and have access to career progression, personal development, and mentoring opportunities. You will also be part of a culture that rewards initiative and creativity, with a centrally located office and a range of benefits, including team discounts, EAP, and more.


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