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Strata Management Leader

2 months ago

Sydney, New South Wales, Australia Goughrecruitment Full time
About the Role

We are seeking an accomplished Strata Branch Manager to lead our esteemed Strata Company in North West Sydney. This is an exceptional opportunity to drive business growth, lead a talented team, and make a significant impact in the strata management landscape.

Key Responsibilities
  • Client Service Expansion: Identify opportunities to expand our client service offerings and drive new business growth.
  • Team Leadership: Lead, engage, and develop current and future-focused talent through direction, coaching, recognition, ongoing support, and feedback.
  • Business Outcomes: Deliver objectives and outcomes to achieve our strategic goals and drive business success.
  • Organisational Change: Support organisational change, including instilling a culture of continuous improvement and driving business innovation.
  • Client Relationship Management: Ensure and enable a high standard of service through consistent and continually improved client relationship management.
  • Building Retention: Maintain and support all building retention activities to drive business growth and client satisfaction.
  • Problem-Solving: Problem-solve and coach teams to resolve client concerns early and effectively.
  • Portfolio Management: Deliver on the needs of your portfolio and manage escalated portfolio issues to ensure client satisfaction and retention.
About You
  • Leadership Experience: Proven experience in leading and managing a team, with a strong track record of driving business growth and success.
  • Client Relationships: Experience building and maintaining strong long-term client relationships, with a deep understanding of client needs and expectations.
  • Strata Legislation: Understanding of Body Corporate/Strata Legislation and related regulations, with the ability to apply this knowledge in a business context.
  • Stakeholder Relationships: Ability to build and maintain effective stakeholder relationships, with a strong influence on outcomes.
  • Delegation and Coaching: Strength in delegation, coaching, and team development, with a focus on driving business success.
  • Change Leadership: Effective change leadership and communication capability, with a focus on driving business innovation and growth.