
Community Developer
2 weeks ago
The Village Manager is responsible for creating thriving communities where seniors can live life to the fullest. This role ensures seamless village operations, fostering a welcoming environment that supports independence, wellbeing, and connection.
This position works closely with administrative staff and collaborates across internal teams including Home Care, Residential Managers, People and Culture, Payroll, and Volunteers.
This full-time role will cover multiple villages.
Key Responsibilities:- Accurately maintain records and reporting for financial, maintenance, and stakeholder activities.
- Build trusted relationships with residents and families through responsive, respectful communication.
- Maintain high occupancy and positive village reputation through effective marketing and engagement.
- Deliver village services within budgetary constraints, ensuring financial sustainability and transparency.
- Facilitate social activities and community engagement that enhance resident wellbeing.
- Ensure compliance with the Retirement Villages Act and organizational policies, including WHS standards.
- Collaborate effectively with internal teams, especially Home Care, to support resident independence.
- Respond to complaints and concerns promptly and professionally, fostering a culture of continuous improvement.
- Demonstrated knowledge of retirement living operations and relevant legislation.
- Proven experience in budget preparation, financial reporting, and stakeholder engagement.
- Experience presenting at resident meetings and facilitating community activities.
- Three or more years' experience in the retirement industry (Desirable).
- Tertiary qualifications in Business, Aged Care, or Hospitality (Desirable).
- First Aid and CPR certification (Desirable).
- National Police Check (Desirable).
- Ability to build strong relationships and foster a positive village culture.
- Skilled in financial management, reporting, and administrative processes.
- Knowledge of the Retirement Villages Act 1999 and WHS Act 2011 (Desirable).
- Understanding of aged care legislation and Fair Work principles (Desirable).
- Comfortable using digital systems and tools to support operations and communication.
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