Operations Lead

3 days ago

Adelaide, South Australia beBeeOperations Full time $80,000 - $100,000
Job Title: Operations Manager

We are seeking an ambitious and experienced leader to join our team as an Operations Manager.

Key Responsibilities:
  • Direct and supervise colleagues in daily operations including lounge management, food and beverage service, and staff rostering;
  • Report on financial results, problems, and areas for improvement;
  • Ensure compliance with relevant legislation, industry codes of practice, and company policies;
  • Rostering operational colleagues;
  • Manage special events and control execution;
  • Maintain operational budgets, particularly wage, food, and beverage costs;
  • Recruit and develop junior colleagues to maintain high standards of service;
  • Maximize staff efficiency, quality, and timeliness of work completion;
  • Monitor staff appearance, attire, conduct, and work attitude;
  • Handle client complaints and staff grievances;
  • Participate in business development projects assigned by the Head of Operations and Regional General Manager;
  • Identify areas for improvement and contribute to continual improvement activities;
  • Cooperate with other divisions to achieve efficient and effective operations and results;
  • Implement SOPs and ensure their maintenance and update.

The ideal candidate will possess:

Required Skills and Qualifications:
  • Tertiary education qualification in Hospitality Management or related discipline;
  • Minimum 5 years' relevant experience with 3 years at senior management level in hospitality;
  • Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet;
  • Excellent time management skills and ability to work under pressure;
  • Detail-minded, efficient, well-planned, and good business sense;
  • Strong communication and interpersonal skills with analytical mind;
  • Calm, efficient, and organized;
  • Excellent personal presentation and communication skills;
  • Accountable and resilient;
  • Fluent command in English; written and spoken;
  • Able to travel to the Adelaide airport.

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