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Customer Service Manager

2 months ago

Joondalup, Australia RAC of WA Full time

About RAC of WA

RAC of WA is a leading member-based organisation dedicated to delivering exceptional service to its members. As a Team Manager, you will play a crucial role in leading our contact centre team to provide outstanding customer experiences.

Key Responsibilities

  • Lead and Inspire a Team
    • Direct and motivate a team of customer service professionals to achieve individual and collective targets
    • Provide ongoing coaching and mentoring to support career development
  • Address Member Concerns
    • Respond promptly and effectively to member inquiries and concerns
    • Ensure a positive resolution to member issues
  • Monitor Operations
    • Oversee day-to-day operations to ensure execution of strategies and initiatives
    • Monitor and report on team performance and progress

Requirements

  • Leadership and Interpersonal Skills
    • Strong leadership and interpersonal skills to motivate and develop team members
    • Ability to create a cohesive and collaborative work environment
  • Customer Service Experience
    • Proven customer service experience, ideally in a busy contact centre environment
    • Strong communication skills with the ability to listen and relate well to others
  • Technical Skills
    • Strong computer literacy and ability to use multiple applications simultaneously

What We Offer

  • Secure Full-Time Position
    • Secure a full-time, permanent position with a reputable organisation
  • Professional Development
    • Genuine career development pathways with ongoing training and mentorship
  • Member Benefits
    • Free Roadside Assistance and discounts on RAC products and services