Senior Billing Operations Lead

18 hours ago

Melbourne, Victoria, Australia beBeeAccountability Full time $70,000 - $130,000

Our organization strives to provide exceptional care and improve lives through outstanding service delivery. We are committed to meeting our promises, which serve as the foundation for everything we do.

We seek a skilled professional to lead the billing function, ensuring timely, efficient, and accurate service delivery while meeting regulatory obligations. This role is critical to the success of our organization.

The successful candidate will be responsible for supervising the billing process, managing a team, and ensuring compliance with relevant guidelines within the Financial Transactional Services Department.

This is a Full Time, Permanent position that offers work from home/hybrid options. However, it is essential that the selected applicant maintains a presence at the designated business center in line with our hybrid working model.

About the Role

  • Manage and lead the Billing team responsible for service delivery and outputs impacting on our revenue recovery capabilities.
  • Oversee the Billing functions and processes ensuring performance standards, compliance, audit requirements, and defined targets are met, while developing solutions to any major concerns with revenue recovery and seeking to improve performance.
  • Undertake data analysis and develop business papers for strategic and tactical decision making by analyzing transactional volumes and work trends across the billing teams to identify ongoing improvement opportunities and optimization, and provide routine and ad-hoc performance reporting against KPIs and dashboard measures that meet statutory and regulatory requirements.
  • Provide leadership, coaching, and mentoring across the Billing team, fostering a culture of professional development, leadership, and continuous improvement.
  • Regularly monitor and assess performance, conduct performance review meetings to address performance gaps, develop learning plans, share, and recognize performance achievements, targets, and goals, building a culture of excellence.

Requirements

  • Postgraduate degree or relevant industry certification in Accounting or Finance or related discipline, or equivalent extensive work experience.
  • Strong experience leading and managing a team.
  • Strong negotiation, interpersonal, and communication skills.
  • Excellent analytical, problem-solving, and decision-making skills.

Benefits

As a valued member of our organization, you will enjoy a professional working environment that recognizes the importance of work-life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource, and the sustainability of our workforce depends on how well we utilize our people's skills and abilities and whether our staffing reflects the diversity of the community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect, and Excellence to life, we want to hear from you.

Important Information

Successful applicants will need to be willing to complete pre-employment screening, including references, misconduct, and police checks.

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