Senior Computer System Installation Specialist

2 weeks ago

Canberra, ACT, Australia beBeeFieldEngineer Full time $75,000 - $105,000

Job Summary:

As a Field Engineer, you will be responsible for performing activities associated with installing, diagnosing, maintaining, and servicing computer-related products.

Key Responsibilities:

  • Install, repair, and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
  • Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
  • Level 2 and Level 3 support includes experienced staff with deep knowledge of the Services, highly skilled specialists who build, deploy, operate, and maintain the Services.
  • Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client-supplied headsets, Smartphones, and tablets.
  • Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
  • Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services.
  • Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.
  • Maintain a high degree of professionalism and ensure customer satisfaction throughout all transactions.

Requirements:

  • NV1 Security Clearance is mandatory for this role.
  • Effective time management skills.
  • Motivated and enthusiastic individual with a keen interest in developing a career in IT.
  • Experience in delivering IT support services with specified KPIs.
  • Strong verbal and written communication skills.
  • Problem-solving abilities and an analytical mindset.

Benefits:

  • Equal opportunity employer considering all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

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