Service Leader

2 weeks ago

Bayside, New York, Australia Yooralla Full time

About the Role


As a Service Manager at Yooralla, you will play a critical role in enhancing the quality of life for individuals with disabilities and their families. This position is based in our Burwood East location and offers a Fulltime opportunity with multiple positions available.


Key Responsibilities



  • Lead a dedicated team of disability support workers in providing high-intensity support to clients.
  • Ensure the overall performance of the service aligns with annual work plans and meets established targets.
  • Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
  • Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
  • Provide high-quality support to customers and their families, offering management support to care staff.
  • Please note that this role includes a component of rostered after-hours on-call duty.

About You


To be successful in this role, you'll share Yooralla's Values and possess:



  • Demonstrated management experience, preferably within a community services environment.
  • Understanding of legislation and standards relevant to the disability sector.
  • Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Demonstrated ability to manage financial and staff resources within a complex environment.
  • Excellent initiative, self-directed work practices, and highly developed organizational skills.
  • A relevant qualification and/or significant experience in the human services area.

Why Yooralla?


At Yooralla, you'll work at Victoria's most established and recognised for-purpose disability service provider with more than 100 years of experience offering high-quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. Find out more about what we do.


We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islanders People to apply.

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