Transport Service Excellence Manager

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $96,150 - $143,470
">Job Overview

We are seeking a seasoned professional to lead our customer service team and drive excellence in service delivery.

This is an opportunity for an experienced leader to inspire, motivate, and develop a high-performing team of customer service professionals.

Key Responsibilities:
  • Lead and develop a team of customer service professionals fostering performance and accountability.
  • Ensure seamless customer experiences through accurate information, timely reporting, and solution-driven service.
  • Coach, mentor, and train your team to exceed key performance indicators (KPIs) and improve continuously.
  • Collaborate closely with internal teams and stakeholders to enhance customer outcomes.
  • Drive operational efficiency by analyzing workloads and setting productivity goals.
  • Identify and implement process improvements to optimize customer service operations.
  • Maintain compliance with industry regulations and company policies.
Requirements:
  • Proven leadership experience in customer service within transport, logistics, or warehousing.
  • Strong people management skills inspiring, mentoring, and developing a high-performing team.
  • Experience handling complex customer interactions and delivering effective solutions.
  • Proficiency in transportation and warehouse management systems or similar IT platforms.
  • Deep understanding of industry regulations and operational best practices.
  • Agile, adaptable, and capable of performing under pressure.

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