MSP Account Manager Position
3 weeks ago
Job Title: MSP Account Manager
Company: Computer Alliance
Job Type: Full-time
Location: Salisbury, QLD
About the Role:
We are seeking an experienced MSP Account Manager to join our team at Computer Alliance. As an Account Manager, you will be responsible for maintaining and developing strong relationships with our clients, understanding their challenges and opportunities, and identifying ways to improve their technology infrastructure.
Key Responsibilities:
- Develop and maintain strong relationships with clients
- Understand client challenges and opportunities
- Identify ways to improve technology infrastructure
- Execute business technology reviews and strategy roadmaps
- Ensure client satisfaction through regular meetings and follow-up
- Measure, report, and analyze customer satisfaction
- General account management
- Agreement review management
- Engage with client stakeholders during major incidents and projects
- Discover, create, and manage sales opportunities
- Manage client onboarding projects
- Client engagement at consultancy level
- Create proposals, pricing, and quotes for customer requirements
Requirements:
- Strong customer service skills and confident stakeholder management experience
- Proven several years of new business development experience selling managed services with a Managed Service Provider
- Analytical and systematic approach to account issues
- Excellent verbal and written communication skills
- Love of technology and understanding of Microsoft Modern Workplace or system engineering background
- Technical background and certifications on Microsoft 365 and Azure are an advantage
What We Offer:
- Opportunity to join a growing organisation with lots of potential for personal development
- 17.5% Leave loading
- Interstate travel
- Ability to accrue reward points when travelling for business
- Great working environment with dedicated colleagues
- Paid certifications and flexible training options
- Natural influenza vaccinations
- Staff discounts on IT hardware purchases
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