MSP Account Manager
3 weeks ago
Job Title: MSP Account Manager
Company: Computer Alliance
Job Type: Full Time
Location: Salisbury, QLD
About the Role:
The MSP Account Manager is a key position within our organization, responsible for maintaining and developing strong relationships with our clients. As an Account Manager, you will be the primary point of contact between our clients and our internal teams, ensuring a consistently exceptional experience for our customers.
Key Responsibilities:
- Develop and maintain strong relationships with clients to identify opportunities for growth and improvement.
- Understand each client's challenges and opportunities to identify how Computer Alliance can better enable technology within their business.
- Execute business technology reviews and strategy roadmaps to ensure our clients stay at the forefront of technology.
- Ensure client satisfaction through regular meetings and follow-up.
- Measure, report, and analyze customer satisfaction.
- General account management, including agreement review and engagement with client stakeholders during major incidents and projects.
- Discover, create, and manage sales opportunities.
- Manage client onboarding projects and provide consultancy-level client engagement.
- Create proposals, pricing, and quotes for customer requirements and build sales pipelines.
- Discuss and sell solutions for IT infrastructure, Cloud infrastructure, Servers, Technology Adoption, Consultancy, Security, Managed Services, Project Services, etc.
Requirements:
- Strong customer service skills and confident stakeholder management experience.
- Proven several years of new business development experience selling managed services with a Managed Service Provider.
- Analytical and systematic approach to account issues.
- Excellent verbal and written communication skills to effectively communicate with clients and internal teams.
- A love of technology, understanding of Microsoft Modern Workplace, or system engineering background to understand technical requirements.
- Technical background and certifications on Microsoft 365 and Azure are an advantage.
- Excellent relationship building capability, strong work ethic, and good time management skills.
What We Offer:
- Opportunity to join a growing organization with potential for personal development.
- 17.5% Leave loading.
- Interstate travel may be required.
- Ability to accrue reward points when travelling for business.
- Great working environment with dedicated colleagues, flexible working from home options, and annual influenza vaccinations.
- Staff discounts on IT hardware purchases and paid certifications and flexible training options.
How to Apply:
Send your resume to employment@computeralliance.com.au and we will get back to you soon.
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