Data Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeConsultant Full time
Job Description

We are seeking a Support Consultant to join our team and contribute to the delivery of the Athlete Management System (AMS). The successful candidate will be responsible for providing support in relation to the AMS, assisting in projects, implementing methods aimed at improving data quality and analysis, and assisting in support-related tickets.

The role will require collaboration with internal and external stakeholders to implement the organisational strategic agenda and achieve section and business outcomes. This includes:

  • Developing knowledge and expertise in Smartabase as a technical expert and trusted advisor to the network.
  • Providing comprehensive support to sports, institutes, coaches, practitioners, and athletes.
  • Liaising with performance professionals to develop, evaluate, and improve data capture and analysis methods for AMS.
  • Liaising with end users of the data to ensure that data emanating from the system provides reliable support for athletes, coaches, scientists/clinicians, and management.
  • Assisting in the development and implementation of policies, guidelines, and other resources that deliver business outcomes.
Requirements

To be successful in this role, you will need:

  • Tertiary qualifications and/or demonstrated experience in the field of sports management, sport science, information management, information technology, or business administration.
  • Experience in high-performance sport or other high-performance area.
  • Detailed knowledge and technical expertise of Smartabase.
  • Detailed knowledge of AMS administration structure.
  • Technology support, implementation, and system management experience.
  • Collaborative skills: ability to work effectively with cross-functional teams.
  • Communications skills: excellent written and verbal communication skills for documentation and customer support duties.
  • Customer service skills: ability to provide customer support and deal with escalated customer issues.
  • Problem-solving skills: drive to offer solutions to problems.
  • Interpersonal skills: ability to influence and communicate cross-functionally.
  • Organizational skills: ability to multi-task, prioritize work, and adapt during pressured situations.
What We Offer

We offer:

  • Flexible working arrangements.
  • Annual allowances towards training based on individualised career goals.
  • Access to a customised ASC L&D calendar for ongoing professional and career development.
  • Generous superannuation scheme with up to 15.4% employer contributions.
  • Corporate discount on AIS Shop merchandise.
  • Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

We value excellence, integrity, respect, and teamwork, and encourage applicants who share these values to apply.

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