Career Opportunity for Strategic Account Manager

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $95,000 - $115,000

Actionstep is a pioneering software-as-a-service company specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team.

This role will be based in Brisbane and requires proven experience in the legal or accounting industries.

Key Responsibilities:
  • Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.
  • Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.
  • Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.
  • Independently drive accounts while advocating for customers and reporting feedback to stakeholders.
  • Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.
  • Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.
  • Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

Requirements:

  • Accounting/trust accounting knowledge.
  • Exposure to the legal industry (working with lawyers and law firms).
  • A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
  • Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure.
  • 2+ years of experience in a Customer Success, Consulting or Sales related field.
  • Confident, high energy, self-motivated and a true team player.
  • Creative thinker, strategic and proactive.
  • Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
  • Strong aptitude for technical software products.
  • Ability to build credibility and trust by understanding and addressing customer requirements.
  • Proven track record of sustaining & growing complex relations.

  • Strategic Account Manager

    2 weeks ago

    Brisbane, Queensland, Australia Commit Works Full time US$100,000 - US$150,000 per year

    Commit Works is an expanding company who are preparing for significant growth over the coming years. We have been on a journey to prepare our company to be able to scale rapidly. This is an exciting time for us.The Strategic Account Manager is responsible for owning and expanding strategic customer relationships within large enterprise accounts. This role...

  • Strategic Account Manager

    2 weeks ago

    Brisbane, Queensland, Australia Autoglass® Full time

    Join to apply for the Strategic Account Manager role at Autoglass About Autoglass and Laddaw We're a recognised superbrand and we know where we're going. We're a business with direction and purpose and regardless of your role here, it's about us all making a difference with real care. We never stand still. We're relentless, innovative and ambitious,...

  • Strategic Account Manager

    2 weeks ago

    Brisbane, Queensland, Australia Autoglass® Full time

    Join to apply for the Strategic Account Manager role at AutoglassAbout Autoglass and LaddawWe're a recognised superbrand and we know where we're going. We're a business with direction and purpose and regardless of your role here, it's about us all making a difference with real care. We never stand still. We're relentless, innovative and ambitious, always...

  • Strategic Account Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeAccount Full time $60,000 - $85,000

    Key Account Administrator Job DescriptionAbout the Role:This key role is responsible for managing a portfolio of high-value customer relationships, ensuring exceptional service delivery and driving business growth through strategic account management.Key Responsibilities:Develop and execute account plans to meet or exceed sales targets, fostering strong...

  • Strategic Account Manager

    2 weeks ago

    Brisbane, Queensland, Australia Quorum Business Solutions Full time

    **Strategic Account Manager****Location: Brisbane, Australia or Perth, Australia****Model of Work: Hybrid**Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.Quorum Software is the...

  • Accountant

    2 weeks ago

    Brisbane, Queensland, Australia For Care Full time $90,000 - $120,000 per year

    Tea - Cup Cottage Pty Ltd is a dedicated provider of disability services, committed to delivering high-quality support that empowers individuals to live fulfilling lives. We are seeking an experienced and detail-oriented Accountant to oversee financial operations, ensure compliance, and drive process improvements within our finance team.About the RoleAs an...

  • Strategic Account Growth Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeAccount Full time $90,000 - $120,000

    Strategic Account Growth ManagerThe Key Account Manager plays a pivotal role in driving business growth by managing key accounts throughout the Queensland territory, ensuring customer satisfaction and meeting set goals and objectives.Key Responsibilities:Develop and execute account plans based on mutually beneficial value drivers to support healthcare...

  • Strategic Account Development Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeEngineering Full time $120,000 - $140,000

    Secure a long-term career in the advanced engineering plastics market with a dynamic Key Account Manager role.We are seeking a talented professional to enhance our strategic position and drive business growth through effective account management and new business development. The ideal candidate will possess strong technical sales skills, excellent...

  • Strategic Account Development Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeAccount Full time $90,000 - $120,000

    Job Title:Strategic Account Development ManagerThis is a unique opportunity to make a significant impact by supporting client partners in driving sales initiatives, crafting account strategies, and fostering strong client relationships.The ideal candidate will have previous experience in media and/or Salesforce, but this is not mandatory. They will be...

  • Career Opportunities: Senior Accounting Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeAccounting Full time $140,000 - $155,000

    Senior Accounting Manager JobThis is a challenging and rewarding Senior Accounting Manager role that offers the opportunity to lead a team of professionals in a dynamic accounting firm. As a seasoned manager, you will be responsible for managing a significant fee base, leading an offshore team, and driving business growth.Key Responsibilities:Manage a...