Customer Complaints Specialist
2 days ago
We are seeking a highly skilled Customer Complaints Consultant to join our team in Campbellfield. As a key member of our team, you will be responsible for managing complaints effectively, ensuring transparency and thoroughness throughout the process.
Your primary responsibility will be to engage with customers in a sensitive and understanding manner, demonstrating empathy and understanding when addressing their concerns.
Key Responsibilities- Manage complaints effectively, ensuring transparency and thoroughness throughout the process
- Demonstrate empathy and understanding when engaging with customers
- Ensure all follow-up tasks are completed efficiently
- Contribute towards the continuous improvement within the organisation
- Work within a supportive, inclusive, and dynamic environment
- Play a pivotal role in enhancing customer experience through effective complaint management
The ideal candidate will have:
- Demonstrable experience in handling complaints or similar customer service roles
- Exceptional active listening skills with an ability to empathise with others
- Superb communication skills, both written and verbal
- Ability to handle stressful situations calmly and professionally
- Understanding of relevant policies and legislation
- Commitment to delivering outstanding customer service
Our client is a leading Automotive company renowned for its commitment to delivering exceptional customer service. They offer an inclusive working environment where every employee is valued for their unique contributions.
Their focus on continuous improvement means that they are always striving to enhance their services and the experiences of their customers.
This is an excellent opportunity to join a company that truly values its employees and provides numerous opportunities for professional growth.
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