Making a Meaningful Impact: A Customer Service Role

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $74,000
Customer Service Representative

Make a meaningful impact in people's lives

As a Customer Service Representative, you'll be the frontline for customer service. You'll help customers achieve their financial goals by exploring their needs through in-depth conversations, supporting them with digital literacy and online banking requirements, and being their go-to person for any queries.

You'll value how it feels to make a difference in people's lives and be part of a dedicated team focused on promoting growth and nurturing relationships.

Your key responsibilities will include:

  1. Exploring customers' needs through in-depth conversations to help them achieve their financial objectives and partnering with different specialists within the organization.
  2. Keeping up with constant change and supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.
  3. Being the face of customer service, processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
  4. Embracing an attitude of lifelong learning and bringing your brilliant mind to take your career to the next level with on-the-job training and external development opportunities.
  5. Building connections and supporting our customers, giving back and making communities better places while having some fun along the way.

What you'll bring to the role

To succeed in this position, you'll consistently deliver exceptional customer service. We'd love you to have:

  1. Experience in a customer-facing environment and the ability to meet targets.
  2. Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
  3. Confidence to communicate with new and existing customers face-to-face and over the phone.
  4. Eagerness to understand and communicate what makes us unique.
  5. Drive for collaboration – teamwork is crucial for achieving our goals.

Our Community Banking approach

Our Community Banking model operates on a shared revenue approach based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.

So, why work with us?

Here, you'll know your work directly benefits the customers and communities we serve. You'll also get access to a great range of benefits, including health and wellbeing support, learning opportunities, and flexible policies.

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