Customer Service Shift Supervisor Lead
1 month ago
In a career spanning over 50 years, Drakes Supermarkets has evolved into the largest independent grocery retailer in Australia.
We are seeking an exceptional Customer Service Shift Supervisor Lead to join our team and drive excellence in customer service delivery. This is an exciting opportunity for a passionate and results-driven individual to take on a leadership role and contribute to the success of our business.
About the Role:
The successful applicant will be responsible for supervising the Customer Service Department in the absence of the Manager. This includes ensuring seamless operations during weekend and closing shifts, while maintaining exceptional customer satisfaction levels.
Key Responsibilities Include:
- Supervising Customer Service Team Members to ensure excellent customer service delivery
- Liaising with Management to discuss operational strategies and goals
- Maintaining Store Standards through efficient operations and store appearance
- Providing Coaching and Support to team members to improve performance
What We Offer:
As a valued member of our team, you can expect:
- A competitive estimated annual salary of $80,000 - $110,000 based on experience
- Ongoing training and development opportunities to enhance your skills
- A collaborative and supportive work environment
- The chance to work with a well-established and reputable company in the retail industry
Requirements:
To be successful in this role, you will need:
- Strong Leadership Skills to motivate and guide team members
- Excellent Communication Skills to effectively interact with customers and colleagues
- A Strong Ability to Work Independently and as part of a team
- High School Diploma or Equivalent with relevant experience in retail or customer-facing roles
Benefits:
At Drakes Supermarkets, we offer a range of benefits that support your physical and mental well-being, including:
- Staff Discount across all Drakes stores
- Career Progression Opportunities within our organization
- Training and Development Programs to enhance your skills and knowledge
- Recognition and Rewards for outstanding performance
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