Corporate Training and Development Specialist

5 days ago


Frankston, Australia South East Water Full time

About Us

At South East Water, we strive to deliver healthy water for life. Our organisation is built on a philosophy of building purposeful relationships with our customers, providing value now and into the future.

The Opportunity

We are currently seeking a Corporate Training and Development Specialist to join our Customer Experience group until the end of May 2025. As a key member of our team, you will contribute towards the delivery of our group vision; 'delighting our customers now and into the future' and enhancing customer trust and reputation.

Key Responsibilities

  • Design, develop, and implement engaging training programs to uplift capability across teams and achieve desired customer outcomes.
  • Analyse skill gaps and recommend training programs to address them.
  • Assist in the design and development of an induction training program for new starters.
  • Facilitate training sessions and provide coaching and development activities.
  • Develop and curate effective and engaging training materials, including facilitator guides, workbooks, and visual aids.

Requirements

  • Certificate IV in Training and Assessment or equivalent.
  • Previous experience using or training on Salesforce CRM.
  • Excellent verbal and written communication skills.
  • Prior experience in delivering training to customer service, administrative, and technical teams.
  • Ability to plan, design, and curate effective training materials.

About You

To be successful in this role, you will require a passion for building capability and drawing the best out of team members. You will also need strong organisational skills and the ability to facilitate varying training groups seamlessly.

What We Offer

This role is remunerated at a Level 4 salary between $101,563 and $114,918 + superannuation. At South East Water, we offer a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

Inclusive Workplace

We are committed to Diversity, Inclusion, and Belonging. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability, and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone feels safe and celebrated.



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