APS3 Contact Centre Administration Officer
7 days ago
Overview of the Team and Role
The Claims Management Group is a key contributor to Comcare's strategic objective and purpose, delivering an effective and fully funded workers' compensation scheme for the Australian Public Service.
The team works closely with employers and employees to identify strategies that facilitate early and sustainable return to work or recovery at work. This collaborative approach enables the team to target high-risk areas and implement effective solutions.
Key Responsibilities
- Providing client support functions primarily through handling calls received through the Comcare and Claims Contact Centre
- Allocating administrative and processing tasks within required timeframes
- Accurately receiving and recording records
Requirements and Qualifications
The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. A strong understanding of claims management principles and procedures is essential.
About Comcare
Comcare is a leading provider of workers' compensation services, committed to delivering high-quality outcomes for clients. Our team is dedicated to providing exceptional service and support to employers and employees alike.
Estimated Salary Range: $60,000 - $80,000 per annum
This salary range is based on industry standards and takes into account factors such as location, experience, and qualifications. The actual salary offered may vary depending on individual circumstances.
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