Cloud Expert Database Support Professional

6 days ago

Sydney, New South Wales, Australia beBeeDatabase Full time $150,000 - $180,000

About Our Opportunity:

We are seeking a seasoned professional to join our team as a Senior Support Engineer. As a trusted advisor, you will provide expert guidance and support to our customers, helping them to maximize the value of our cloud-based experience.

This role requires exceptional communication and problem-solving skills to analyze and resolve complex technical issues. You will collaborate closely with development teams, mentor junior support engineers, and document solutions and procedures.

Key Responsibilities:

  • Provide in-depth technical troubleshooting and recommend effective workarounds and solutions for Postgres, our cloud experience, and customer common-use tooling
  • Collaborate with and mentor junior support engineers to triage issues, create reproducible test cases, file development requests, and offer patches when possible
  • Collaborate with development resources as it pertains both to our cloud experience and relevant products
  • Document solutions, procedures, and standards for customers as well as for internal use

Requirements and Qualifications:

  • 3-5 years of significant experience with PostgreSQL or 7+ years of experience with Oracle, MySQL, MongoDB, MS SQL, Cassandra, or other contemporary database technologies as a senior database administrator or database support engineer
  • 3-5 years of cloud platform experience in use of computer, networking, storage, application, and database services (Microsoft Azure, Amazon AWS, or Google GCP preferred)
  • 1-2 years of experience with common monitoring tools for cloud-native environments, such as Datadog, Grafana, Prometheus, or cloud-specific monitoring technologies
  • Bachelor's degree in Computer Science or equivalent knowledge
  • Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)
  • Outstanding communication skills (both written and verbal)
  • Strong problem-solving skills for abstract and complex issues
  • Quick-thinking, able to work well under pressure
  • Adept at documenting efforts, actions, and results
  • Experience of liaising with Engineering teams

What Sets You Apart:

  • 5-7 years Technical Support experience
  • Recent working experience Python, Golang, and/or C/C++
  • 3-5 years' Experience with Docker & Kubernetes
  • SRE experience, including SLO/SLI, common architectural patterns, IaaS, or CI/CD orchestration
  • 1-2 years of experience with Terraform

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