Cloud Database Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeDatabase Full time $100,000 - $145,000
Job Summary

We are seeking a seasoned technical expert to join our team as a Cloud Database Support Specialist. The ideal candidate will possess a deep understanding of PostgreSQL and cloud platform technologies, with experience in analyzing and resolving complex issues.

Key Responsibilities:
  • Analyze customer queries, communicate effectively, and provide solutions to ensure seamless product usage.
  • Liaise with development teams on complex issues and feature requests, ensuring timely resolutions.
  • Collaborate with junior engineers to triage issues, create test cases, and document solutions for internal use.
Requirements:
  • Significant experience (3-5 years) with PostgreSQL or equivalent database technologies as a senior database administrator or support engineer.
  • Experience with cloud platforms, including Microsoft Azure, Amazon AWS, or Google GCP, with a focus on computer, networking, storage, application, and database services.
  • Familiarity with monitoring tools like Datadog, Grafana, Prometheus, or cloud-specific monitoring technologies.
  • Bachelor's degree in Computer Science or equivalent knowledge.
  • Working knowledge of PostgreSQL third-party tools, such as pgpool, slony, pgbouncer, etc.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.
Preferred Skills:
  • Tech Support experience, with recent working experience in Python, Golang, and/or C/C++.
  • Docker & Kubernetes experience, along with SRE expertise, including SLO/SLI, common architectural patterns, IaaS, and CI/CD orchestration.
  • Terraform experience is a plus.

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