Senior Business Analyst and Process Improvement Specialist

5 days ago

Melbourne, Victoria, Australia Terra Firma Full time
About Terra Firma

Terra Firma is a highly respected Australian business and technology consulting firm with a rich history of delivering successful outcomes for clients. With over two decades of experience, we offer leading consulting services covering the entire lifecycle of a program.


A Day in the Life of a Business Consultant

As a Business Consultant at Terra Firma, you will have the opportunity to work with a diverse range of clients across various industries, including Government, Banking and Financial Services, Not-for-Profit, Telecommunications, Technology, and Utilities. You will be exposed to new projects and technologies, allowing you to learn and upskill continually.


The Role

We are seeking expressions of interest from experienced Generalist Business Analysts who are interested in growing their career in Business and Project Services Consulting. As a Terra Firma Business Consultant, you will work on long and short-term projects where your business analysis and process improvement skills will be showcased. Reporting to the Consulting Capability Lead, you will receive ongoing leadership and support.


Key Responsibilities:
  • Gathering, validating, and documenting business requirements
  • Performing 'as is' and 'to be' process and gap analysis
  • Modelling/mapping of business processes and identifying opportunities for process improvements
  • Leading stakeholder meetings and facilitating workshops
  • Identifying issues, risks, and benefits of existing and proposed solutions and outlining business impacts
  • Creating functional specifications for solutions
  • Estimating costs and identifying business savings
  • Simplifying information and deciphering technical jargon
  • Planning, overseeing, and contributing to system and user acceptance testing
  • Supporting business transition and helping to establish change

Requirements and Qualifications

The ideal candidate has experience as a Generalist Business Analyst with a variety of industry experience. They have knowledge of BA and project approaches, including Agile and traditional requirements. Experience with Jira, Confluence, BPMN, or other process tools is also beneficial. CRM, qualifications, and/or certifications in Agile, SaFE, IIBA, or BABoK are highly regarded. The candidate must be flexible to travel to client sites in the Melbourne metro area.


Salary and Benefits

The estimated salary for this role is $90,000 - $110,000 per annum, depending on experience. We offer a range of benefits, including monthly professional development sessions, customized learning and development plans, over 100 online courses from our eLearning platform, 2 days of paid volunteering each year, free EAP service for employees and families, and active committees and social activities throughout the year.


Make a Real Difference

The successful candidate will have the ability to make a real difference to Terra Firma and our clients. You will also have the opportunity to grow your career in an incredibly supportive environment while playing a key role in achieving our vision.

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