Service Delivery Expert

3 days ago

Sydney, New South Wales, Australia beBeeService Full time $120,000 - $180,000
Job Summary

This role involves overseeing the delivery of services according to contractual terms. As the main point of contact for clients with recurring services, you will ensure a seamless transition from sales/project to delivery.

Your primary focus is on managing client relationships and expectations while maintaining high levels of client satisfaction. This includes identifying critical success factors (CSFs) and ensuring Key Performance Indicators (KPIs) support them.

You will lead value-creation projects that increase usage and manage distributed teams, including 24/7 operations. Additionally, you will conduct planning, retrospective, and review meetings with clients, as well as implement process improvements and provide internal reporting.

In this role, you will be responsible for allocating resources and monitoring team performance, adhering to best practices. You will also need to stay updated with relevant knowledge and skills, align with company culture, and motivate the team.

Key Requirements
  • 5 years of experience in a similar role or project management capacity.
  • ITIL qualification (at least v3 Foundation).
  • Proven ability to perform under pressure and manage multiple clients.
  • Strong critical thinking and continual service improvement mindset.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work remotely and manage distributed teams.
  • Strong people management and relationship-building skills.
  • Flexibility to adapt to rapid business changes.
  • Outstanding organizational and time management skills.
  • High level of empathy, customer service mindset, and commercial acumen.
  • Understanding of Agile principles.
Benefits
  • Competitive salary plus profit-related bonus scheme.
  • Private healthcare.
  • Superannuation.
  • Carers Leave and enhanced family-friendly leave for adoption, maternity and paternity.
  • Flexible working conditions and hybrid work model.

  • Service Delivery Expert

    4 days ago

    Sydney, New South Wales, Australia beBeeServiceDelivery Full time $66,125 - $99,100

    Key Role SummaryWe are seeking client-focused professionals to join our front-line operations as Service Delivery Experts. They will assist clients through various channels, understand their circumstances, and provide tailored advice.

  • Service Delivery Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $125,000

    As a Service Delivery Expert, you will be the key point of contact for our service department, offering expert guidance and support to customers.Key Responsibilities:Deliver technical assistance to dealerships to enhance their skills and ensure customer satisfaction.Support the achievement of customer service and quality targets from a technical...

  • Service Delivery Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeElectrician Full time $40,000 - $70,000

    Service Delivery ExpertWe are seeking a skilled professional to provide service, repair and maintenance of commercial equipment.Attend client sites and review work orders detailing the required services.Offer exceptional service delivery and maintain positive relationships with clients.Troubleshoot issues and document all actions taken.Communicate...

  • Service Delivery Expert

    5 days ago

    Sydney, New South Wales, Australia beBeeServiceDelivery Full time $90,000 - $130,000

    Job OverviewThe Service Delivery Specialist role is a pivotal position that demands exceptional interpersonal and customer service skills to effectively manage client relationships and ensure seamless service delivery.Main Responsibilities:Manage daily client interactions and guarantee timely service fulfillment.Foster and maintain strong partnerships with...

  • Service Delivery Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeService Full time $98,765 - $123,456

    Service Assurance AnalystWe're seeking a highly skilled Service Assurance Analyst to join our dynamic team. This role is responsible for managing incidents and problem resolution with service providers, ensuring service performance, and resolving issues.Manage incidents and problem resolution with service providers, adhering to best practices and...

  • Service Delivery Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeServiceDelivery Full time $90,000 - $120,000

    Job Title: Service Delivery ExpertAbout the Role:Deliver exceptional service and support to clients by working closely with them.Key Responsibilities:Main point of contact for clients, ensuring timely resolution of queries and concerns.BUILD strong customer relationships to drive growth and loyalty.Requirements:Proven experience in service delivery or...

  • Service Delivery Expert

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $60,000 - $70,000

    Customer Support SpecialistThis role is perfect for a professional who takes pride in delivering exceptional client service and collaborating with a field-based team to drive success.Key Responsibilities:Providing expert technical support and product guidance to customersPreparing and following up on quotes and tenders to meet customer needsCollaborating...

  • Service Delivery Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeExpertise Full time $120,000 - $200,000

    Job ProfileWe are seeking a highly skilled and experienced service delivery expert to fill this critical role. As a key member of our operations team, you will be responsible for ensuring the seamless execution of our services.Main Responsibilities:Oversee the maintenance of accurate financial records for each fund administered.Analyze and resolve issues...

  • Therapy Service Delivery Expert

    6 days ago

    Sydney, New South Wales, Australia beBeeOccupational Full time $80,000 - $130,000

    Role SummaryThis position is responsible for providing high-level advice on occupational therapy service delivery and workforce planning. The successful candidate will support operational managers and occupational therapists to promote equitable, sustainable, and high-quality services across Southern NSW Local Health District.Key ResponsibilitiesProvide...

  • Leading Service Delivery Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000

    Job Description:We are seeking a highly skilled Service Delivery Expert to lead our technology service delivery team. This is an exciting opportunity to work at the forefront of a leading global organisation, with attractive remuneration and benefits.About Our OrganisationThis organisation is a well-established, large entity operating within the Commercial...