Service Delivery Expert

1 day ago

Sydney, New South Wales, Australia beBeeService Full time $98,765 - $123,456
Service Assurance Analyst

We're seeking a highly skilled Service Assurance Analyst to join our dynamic team. This role is responsible for managing incidents and problem resolution with service providers, ensuring service performance, and resolving issues.

  • Manage incidents and problem resolution with service providers, adhering to best practices and communicating with stakeholders.
  • Build strong relationships with IT outsourcing partners and suppliers, ensuring service performance and issue resolution.
  • Act as an expert in ITIL, improving existing processes and procedures for efficient business and systems operations.
  • Drive process change, integrating new processes while minimizing disruption.
  • Oversee and ensure prompt resolution of major technical incidents, coordinating teams and communication to stakeholders.
Requirements
  • 2-3 years experience in Service Assurance/Delivery role.
  • Extensive experience in Service Assurance/Delivery, implementing ITIL/service management strategies and processes.
  • Strong relationship management skills with Stakeholders, colleagues, and users, focused on high-quality service delivery and meeting targets.
  • Strong analytical skills, capable of quickly understanding complex problems and resolving conflicting information.
  • Flexible and deadline-driven approach to work, maintaining high standards and extensive experience in managed services and service delivery environments.
Benefits

This role offers the opportunity to work in a dynamic environment, driving process change and improving existing processes. As a Service Assurance Analyst, you will have the chance to develop your skills and expertise, working with a talented team to deliver high-quality service and meet targets.

Additional Information

This role requires a flexible and deadline-driven approach to work, with a focus on high-quality service delivery and meeting targets. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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