Professional Customer Support Specialist
5 days ago
We are seeking a skilled and experienced Customer Support Officer to join our team. As a key member of our Contact Centre Team, you will be responsible for investigating and resolving customer requests and issues in a professional and courteous manner.
Key Responsibilities:- Investigate and resolve customer requests and issues in a timely and effective manner.
- Communicate with internal and external stakeholders to ensure that customer needs are met and exceeded.
- Provide exceptional customer service through regular updates and a strong emphasis on making customers feel heard and valued.
- Sound experience in straightforward procedures or systems.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment and manage multiple priorities.
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We are a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. We are committed to planning ahead and shaping a sustainable future around water for generations to come.
We know the chance to thrive comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you.
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