Mountain Bike Professional
1 week ago
We are seeking a highly skilled and enthusiastic Mountain Bike Professional to join our team at Berkshire East Ski Resort. As a key member of our operations team, you will be responsible for delivering exceptional mountain biking experiences to our guests.
Key Responsibilities:
- Orient guests on the resort's trails and ensure they have an enjoyable and safe experience.
- Teach and guide guests of all ages and abilities, focusing on improving their mountain biking skills.
- Enforce risk management protocols and educate guests on essential safety measures.
- Represent the resort in a professional and friendly manner, promoting repeat business and positive word-of-mouth.
- Participate in ongoing training and development to enhance your skills and knowledge.
- Educate guests on the correct use of protective gear and equipment.
- Identify and address any issues with guest equipment, offering recommendations for improvement.
- Lead groups to promote progression and enjoyment, ensuring a controlled environment.
- Report any trail damage or maintenance requirements to the relevant manager.
- Contribute to the upkeep of the resort's trails and facilities.
- Support staff during large events and activities.
- Provide basic first aid assistance when needed.
- Assist with routine maintenance of rental bikes and equipment.
- Help with bike rentals and issue replacements as necessary.
- Complete additional tasks assigned by the manager.
Requirements:
- Proven expertise in customer service and conflict resolution.
- Current First Aid and CPR certifications.
- Desirable: Completion of BICP or PMBIA instructor courses, Levels 1-3.
- Familiarity with risk management principles and ability to adapt to individual needs.
- Previous experience riding technical mountain bike terrain.
- Leadership and instructional experience.
- Commitment to ongoing learning and self-improvement.
- Ability to maintain a safe working environment.
- Creation of a supportive, engaging, and educational atmosphere.
- Promotion of memorable experiences for guests.
- Basic bike maintenance skills.
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