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Summer Patrol Director

1 month ago

Geelong, Victoria, Australia Berkshire East Ski Resort Full time

Summer Patrol Director

Job Summary:The Summer Patrol Director will provide leadership, daily management, and strategic guidance for the Thunder Mountain Bike Patrol. In coordination with resort management, the Director will develop and implement patrol procedures, policies, budgeting, training, and overall safety strategies. The Director serves as an ambassador for the resort, enhancing guest experiences while fostering a positive, team-oriented environment among all staff.

The Summer Patrol Director position offers an opportunity to seamlessly merge with the Winter Patrol Director role, creating a dynamic year-round leadership position for those who meet the qualifications for both. This unique arrangement not only allows for continuous engagement but also fosters a year-long commitment to excellence in our Patrol programs.

Essential Duties and Responsibilities:

  • Promote safety for employees, guests, and operations across all mountain environments.
  • Lead and manage patrol operations, including scheduling, training, and development of patrol staff.
  • Coordinate and communicate effectively with resort management to align patrol goals with broader resort objectives.
  • Steward patrol, mentoring patrollers and giving feedback as needed, while also respecting the legacy and existing culture of BESP.
  • Organize and conduct daily patrol briefings, providing clear direction on responsibilities and safety protocols.
  • Develop, implement, and evaluate patrol procedures to ensure best practices for safety and response.
  • Oversee and support patrol projects, including trail inspections, safety checks, and hazard mitigation.
  • Provide emergency medical care and rescue response for injuries or illnesses, ensuring quick and effective care.
  • Deliver high-quality guest service, maintaining a positive presence on the mountain and responding promptly to guest needs.
  • Manage data collection and reporting related to incidents, safety protocols, and operational performance.
  • Perform lift and mountain evacuations as needed, following established protocols.
  • Assist with special events, ensuring safety and logistical support throughout the resort.
    • Other duties as assigned by management.

Minimum Qualifications (Knowledge, Skills, Abilities):

  • 5+ years of experience in bike patrol operations, with leadership roles preferred.
  • Certifications:
    • Current BLS for Healthcare Providers (CPR), or equivalent.
    • Current Outdoor Emergency Care (OEC), Wilderness First Responder (WFR), or EMT certification.
  • Technical Skills: Proficiency in computer systems (Google platform, web-based apps, incident reporting software).
  • Communication Skills: Clear and effective communication in verbal, written, and digital formats (radios, text, etc.).
  • Leadership and Self-Motivation: Ability to lead by example, accept feedback, and adapt to evolving operational needs.

Physical Demands:

  • Frequently physically demanding position; requires standing, bending, climbing, lifting, twisting, and reaching repetitively.
  • Ability to safely ride beginner to intermediate bike trails at Thunder Mountain Bike Park.
  • Operate various equipment, including vehicles, UTVs, ATVs, and mountain gear.
  • Maintain mental focus and attentiveness in high-pressure situations.
  • Adaptability to work in extreme weather conditions.

Shift Considerations:

  • Flexibility for long shifts, early mornings, and potential late-night search and rescue operations.
  • Regular weekend and holiday shifts are required.

Age Requirements:

  • Applicants must be at least 18 years old.

Other Requirements:

  • CORI background check is required before hiring.

Competencies:

  • Decision Making: Use sound judgment, make timely decisions, and uphold professionalism.
  • Friendly Service: Provide courteous, responsive, and helpful service to guests and team members.
  • Teamwork: Collaborate effectively with staff, prioritizing resort and team goals.
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