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Senior Client Solutions Expert
2 weeks ago
At our organisation, we're committed to delivering exceptional client service.
We're seeking a Senior Client Solutions Representative to join our team
You'll be the primary point of contact for our clients, providing high-quality support and solutions to meet their needs.
Your key responsibilities will include:
Managing day-to-day reporting requests from clients
Responding to client queries in a timely and professional manner
Overseeing designated client mailboxes and workflow systems
Liaising with clients and advisers to complete service and processing requests
As a Senior Client Solutions Representative, you'll have the opportunity to grow professionally and take on new challenges.
To be successful in this role, you'll need:
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
A customer-centric approach and ability to manage competing priorities
Proficient in Microsoft Office Suite and ability to produce high-quality documentation
Exceptional attention to detail and accuracy in all aspects of work
We offer a range of benefits to support your wellbeing and career growth, including:
Flexible working arrangements and hybrid work model
Income protection insurance and salary continuance
Flexible time off and private health insurance discount
Primary and secondary paid parental leave and death and TPD insurance
Committed to diversity and inclusion and celebrate and thrive on diversity
Hands-on training and team-customised learning opportunities
Extra perks including discounts on fitness clubs, travel and more
