Senior Client Solutions Representative

3 weeks ago

Melbourne, Victoria, Australia SS&C Technologies Full time

1 day ago Be among the first 25 applicants

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Senior Talent Acquisition Specialist @ SS&C Technologies

Client Solutions Representative

Locations: Melbourne/Sydney | Hybrid

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here

Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Generous Bereavement & Compassionate leave
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get to Do:

The Client Solutions Representative is responsible for the provision of high-quality Custodian, Fund Manager, Adviser and Investor service delivery via phone and written correspondence and acts as an ambassador and face of the organization.

This role is responsible for completing day-to-day processing requests and responding to client queries within the agreed SLA and for managing allocated client mailboxes.

Client queries and escalation resolution
Receiving and resolving client phone queries
Resolution of queries/escalations in line with agreed timeframes (Internal and External).
Direct Contact with Fund Managers, Investors and Advisors
Monitor and resolve queries in Client Mailbox and Workflow Systems
Liaise with Advisors and clients to fulfil service and processing requests within SLA's

Skills and Competencies

Client focus: communicate professionally and proactively, sees issues from customer's perspective with excellent interpersonal skills
Workload management: capable of working independently and proactively, prioritizing multiple requests, timely completion of responsibilities and projects, adapting to changing priorities
Analysis/problem solving skills thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems
Communication skills: excellent written and verbal communication, organized thought processes, polite and respectful of others
Judgement: makes appropriate and sound decisions after weighing alternatives; follows policies and procedures; thoughtful consideration for other's opinions; logical
Innovation: generates and explores different, imaginative or unique approaches to solve client issues; thinks outside the box
Client management: Proven capability to Manage Client Requests and drive to agreed outcomes
Accuracy: High level of accuracy and attention to detail
Proficient in Microsoft office suite
Living our core corporate values of excellence/client focus, integrity & respect, teamwork

What You Will Bring:

5 years + experience in the financial services industry
Experience in Operations/Client Service Areas within Funds Management with a portfolio of clients
Knowledge and experience with AML/KYC

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Seniority level

Seniority levelAssociate

Employment type

Employment typeFull-time

Job function

Job functionCustomer Service

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