Strategic Client Solutions Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeClient Full time $80,000 - $100,000
Key Responsibilities:
  • Manage client interactions, ensuring timely and high-quality resolutions.
  • Provide expert advice on platform features, configurations, and workflows.
  • Elevate and resolve complex issues through to resolution.
  • Lead strategic sessions with key stakeholders.
  • Develop and deliver professional presentations for internal and external audiences.
  • Serve as the primary escalation point for client concerns.
  • Identify opportunities within existing client portfolios.
  • Act as a subject matter expert (SME) across products and client segments.

Requirements:

  • 5+ years of professional experience in Banking, Finance, or related sectors.
  • A proven track record of delivering exceptional customer service.
  • Naturally curious and solutions-oriented, with the confidence to ask thoughtful questions.
  • Excellent interpersonal and relationship management skills.
  • Ability to adapt to evolving client needs and business priorities.

We cultivate a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the economy.

Job Description: Senior Client Engagement Manager is responsible for managing client interactions, providing expert advice, and elevating complex issues through to resolution.

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