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Expert Systems Developer
2 weeks ago
Senior Infrastructure Engineer
Job Description:We are seeking a Senior Infrastructure Engineer to join our team. As a key member of our IT Operations team, you will play a critical role in maturing and scaling our infrastructure and systems.
You will design, implement, and manage our infrastructure, network, identity systems, and productivity tools with a strong focus on reliability, security, and automation.
This role involves contributing to core components such as AWS, Okta, office networking, and meeting room technologies.
You will also drive best practices in patching, monitoring, availability, and operational excellence.
The IT Operations Team thrives at the intersection of technology and people.
They are composed of folks with strong technical, customer service, and communication skills.
This role is perfect for someone who has a strong internal drive, likes to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment.
Given the hands-on nature of this role, including support for office infrastructure and meeting room technologies, you will need to attend our office at least three days per week.
As part of this team, you will help shape the foundation of how we scale our systems in line with business growth while keeping things simple, secure, and supportable.
Your responsibilities will include:
- Managing and maintaining AWS infrastructure (EC2, Route 53, S3, Lambda, VPC) and infrastructure-as-code tools like CloudFormation or Terraform.
- Designing and implementing secure, scalable cloud architectures aligned with business needs.
- Maintaining and supporting corporate and remote office networking infrastructure using Cisco Meraki.
- Supporting the implementation and management of identity and access using Okta, including SSO integrations (SAML, OIDC), SCIM provisioning, and Okta Workflow automation.
- Supporting end-user service escalations with a focus on root cause resolution and user satisfaction.
- Overseeing Windows Server infrastructure and Active Directory, ensuring reliability and proper access controls.
- Collaborating with the team to proactively ensure infrastructure and systems are highly available, resilient, and monitored.
- Developing and executing backup and disaster recovery plans, including documentation and testing.
- Planning and performing scheduled maintenance and infrastructure upgrades with minimal disruption.
- Developing scripts and automation to streamline provisioning, monitoring, and system configuration.
- Contributing to incident response, performing post-incident reviews, and implementing long-term fixes.
- Working closely with Security and SRE teams to support end-to-end service delivery.
- Participating in Business Continuity Planning and ongoing operational improvement initiatives.
- Supporting and maintaining meeting room technologies and AV systems, ensuring seamless experiences.
