Enquiry Line Support Specialist

1 week ago

Perth, Western Australia beBeeSupport Full time $60,000 - $80,000

**Enquiry Line Support Role**

We are seeking a dedicated professional to fill the position of Enquiry Line Support Officer.

This role plays a vital part in our operations by handling calls on our Home Care Enquiry Line.

The successful candidate will be responsible for supporting Community Support Workers with client issues, scheduling changes and system-related questions.

Key Responsibilities:

  • Exceptional Communication: Respond to calls on the Enquiry Line with professionalism, providing guidance and support.
  • Problem-Solving: Assist with troubleshooting ComCare issues and escalate as necessary through appropriate channels.
  • Incident Management: Document incidents using Riskman and ensure client communication is recorded in the CRM.
  • Scheduling Support: Monitor SharePoint queues for changes, cancellations and leave requests.
  • Project Work: Collaborate on projects and data management tasks to support the team.

**Essential Requirements**

- Previous experience in a related field.

- National Police Clearance Certificate (no older than 6 months).

- Proof of current vaccinations as per Amana Living policies.

- Completion of a pre-employment medical.

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