Enquiry Line Support Officer

1 day ago

Perth, Western Australia Buscojobs Full time

About the Role

As an Enquiry Line Support Officer, you will support our scheduling team by handling calls on our Home Care Enquiry Line. You will assist Community Support Workers (CSWs) with client issues, scheduling changes, procedural matters, and system questions. Your communication skills and positive attitude will ensure a great experience for clients and CSWs. This is a full-time fixed-term role ending 28/08/2026, Monday to Friday, 8:00 am to 4:00 pm.

Key Responsibilities

  • Exceptional Communication: Answer calls with a positive attitude, providing guidance, support, and excellent customer service.
  • Problem-Solving: Troubleshoot ComCare issues and escalate as needed.
  • Incident Management: Escalate and document incidents using Riskman and record client communication in CRM.
  • Scheduling Support: Monitor SharePoint queues for changes, cancellations, and leave requests, ensuring timely responses.
  • Project Work: Support projects and data management tasks for the scheduling team.

Skills, Knowledge & Abilities

  • Strong verbal, written, and interpersonal skills.
  • Ability to remain calm and supportive with distressed customers and support workers.
  • Problem-solving skills and capacity to find innovative solutions within guidelines.
  • Experience with Customer Service Database Management (e.g., ComCare, eCase).
  • Sensitivity to confidentiality, cultural diversity, and client needs.
  • Proactive, professional attitude with good time management and organisation skills.

Essential Requirements

  • Previous experience as a Community Support Worker.
  • National Police Clearance (no older than 6 months).
  • Proof of current influenza and COVID-19 vaccinations, as per Amana Living policies.
  • Completion of a pre-employment medical.

Why Choose Amana Living?

Amana Living is a leading aged care provider in Western Australia, serving older people and their families since 1962. We offer residential care, transition programs, retirement villages, home care, day care, respite, and dementia services, supporting older individuals to live fulfilling lives.

Our vision is a community where every older person is valued. Our mission is to enable older people to maintain their individuality with compassion, collaboration, curiosity, inclusion, and trust. We are committed to reforms that benefit our workforce and those we care for.

Our Benefits

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • School holiday childcare assistance
  • Health and wellbeing programs
  • Ongoing training and development
  • Employee Assistance Program

We value diversity and welcome applicants from all backgrounds, including those with disabilities, Aboriginal or Torres Strait Islander peoples, and the LGBTIQA+ community. Join us in making a difference

#J-18808-Ljbffr

  • Enquiry Line Support Officer

    10 hours ago

    Perth, Western Australia Amana Living Full time

    Enquiry Line Support Officer (HC) Fixed TermApply now Job no: 497369Work type: Full Time Fixed Term ContractLocation: Perth CBD, Inner & Western SuburbsCategories: Home Care ProfessionalAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry...

  • Enquiry Line Support Officer

    11 hours ago

    Perth, Western Australia Amana Living Full time

    Enquiry Line Support Officer (HC) Fixed Term Apply now Job no: 497369Work type: Full Time Fixed Term ContractLocation: Perth CBD, Inner & Western SuburbsCategories: Home Care ProfessionalAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry...

  • Home Care Enquiry Line Support Specialist

    6 hours ago

    Perth, Western Australia beBeeCustomerService Full time $90,000 - $100,000

    Job OpportunityThis role plays a vital part in supporting the scheduling team by handling various calls on our Home Care Enquiry Line. The successful candidate will work closely with Community Support Workers (CSWs) to resolve client issues, schedule changes, and procedural matters.

  • Support Line Specialist

    3 weeks ago

    Perth, Western Australia Telstra Health Full time

    Support Line Specialist - Leaving Violence ProgramJoin to apply for the Support Line Specialist - Leaving Violence Program role at Telstra HealthSupport Line Specialist - Leaving Violence Program1 week ago Be among the first 25 applicantsJoin to apply for the Support Line Specialist - Leaving Violence Program role at Telstra HealthGet AI-powered advice on...

  • Support Liaison

    24 hours ago

    Perth, Western Australia beBeeCustomerService Full time

    About This RoleThis is a full-time fixed-term position that will end on August 28th, 2026. As an Enquiry Line Support Officer, you will work Monday to Friday from 8am to 4pm.You will be supporting our scheduling team by handling calls on the Home Care Enquiry Line. You will also assist Community Support Workers with client issues, scheduling changes, and...

  • Front-Line Medical Support Specialist

    2 days ago

    Perth, Western Australia beBeeAdministrative Full time $65,000 - $79,000

    Seeking a highly skilled Administrative Assistant to provide front-line services and administrative support in our busy medical practice.About the RoleThis role provides an opportunity to work closely with patients, doctors, and staff, guiding them through administrative and financial aspects of their treatment.Provide high quality reception and secretarial...

  • Front Line Representative

    4 hours ago

    Perth, Western Australia beBeeCustomerService Full time $61,314 - $68,644

    Key Position for Exceptional Customer Service:The Receptionist plays a crucial role in delivering top-notch customer experience to all clients and caregivers. As the first point of contact, they ensure that everyone receives a warm welcome.Responsibilities and Challenges:Connect callers promptly to the correct extensionsManage enquiries at reception areas...

  • Digital Communications Support Officer

    1 day ago

    Perth, Western Australia Department of Health (WA Health) Full time

    Join to apply for the Digital Communications Support Officer role at Department of Health (WA Health)2 days ago Be among the first 25 applicantsJoin to apply for the Digital Communications Support Officer role at Department of Health (WA Health)Get AI-powered advice on this job and more exclusive features.VCID No. 695680This is a Permanent Full Time...

  • Digital Communications Support Officer

    1 day ago

    Perth, Western Australia Department of Health (WA Health) Full time

    Join to apply for the Digital Communications Support Officer role at Department of Health (WA Health)2 days ago Be among the first 25 applicantsJoin to apply for the Digital Communications Support Officer role at Department of Health (WA Health)Get AI-powered advice on this job and more exclusive features.VCID No This is a Permanent Full Time...

  • Venue Support Officer

    3 weeks ago

    Perth, Western Australia Endeavour Group Full time

    Join to apply for the Venue Support Officer - Balmoral Hotel role at Endeavour Group3 days ago Be among the first 25 applicantsJoin to apply for the Venue Support Officer - Balmoral Hotel role at Endeavour GroupGet AI-powered advice on this job and more exclusive features.About The RoleVenue Support Officer | Balmoral Hotel | Dream big with usGood food, good...