Enquiry Line Support Professional
1 week ago
As an Enquiry Line Support Specialist, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist support workers with client issues, scheduling changes, procedural matters, and system-related questions.
", "We are seeking a highly skilled and proactive individual to join our team as an Enquiry Line Support Officer. In this role, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with colleagues to achieve shared goals.", "Key Responsibilities:", "Exceptional Communication: Answer calls on the Enquiry Line with a positive attitude, providing guidance and support to clients and support workers.", "Problem-Solving: Assist with troubleshooting technical issues, escalating as necessary through appropriate channels.", "Incident Management: Escalate and document incidents using Riskman and ensure client communication is recorded in the CRM.", "Scheduling Support: Monitor queues for changes, cancellations, and leave requests, ensuring timely action and communication with relevant teams.", "Project Work: Collaborate on projects and data management tasks to support the scheduling team.", "Required Skills and Qualifications:", "Strong verbal and written communication skills.", "Ability to remain calm and supportive when managing emotional or distressed customers and support workers.", "Demonstrated problem-solving abilities, with the capacity to find innovative solutions within established guidelines.", "Experience with Customer Service Database Management (e.g., ComCare, eCase).", "Sensitivity to issues of confidentiality, cultural diversity, and client needs.", "Proactive and professional attitude, with excellent time management and organisational skills.", "National Police Clearance Certificate (no older than 6 months).", "Proof of current influenza and COVID-19 vaccinations.", "Completion of a pre-employment medical.", "Benefits:", "Opportunity to work in a dynamic and supportive team environment.", "Professional development opportunities.", "Competitive salary and benefits package.", "Others:", "Amana Living is an equal opportunities employer."]},-
Enquiry Line Support Specialist
1 week ago
Perth, Western Australia beBeeSupport Full time $60,000 - $80,000**Enquiry Line Support Role**We are seeking a dedicated professional to fill the position of Enquiry Line Support Officer.This role plays a vital part in our operations by handling calls on our Home Care Enquiry Line.The successful candidate will be responsible for supporting Community Support Workers with client issues, scheduling changes and system-related...
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Enquiry Line Support Officer
1 week ago
Perth, Western Australia Amana Living Full timeEnquiry Line Support Officer (HC) Fixed TermApply nowJob no:497369Work type:Full Time Fixed Term ContractLocation:Perth CBD, Inner & Western SuburbsCategories:Home Care ProfessionalAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll...
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Enquiry Line Support Officer
2 weeks ago
Perth, Western Australia Amana Living Full timeEnquiry Line Support Officer (HC) Fixed TermApply now Job no: 497369Work type: Full Time Fixed Term ContractLocation: Perth CBD, Inner & Western SuburbsCategories: Home Care ProfessionalAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line....
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Enquiry Line Support Officer
1 week ago
Perth, Western Australia Amana Living Full timeJob no: 497455Work type: Full timeLocation: Perth CBD, Inner & Western SuburbsCategories: Professional RoleAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with client issues, scheduling...
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Enquiry Line Support Officer
1 week ago
Perth, Western Australia Amana Living Full timeJob no: 497455Work type: Full timeLocation: Perth CBD, Inner & Western SuburbsCategories: Professional RoleAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with client issues, scheduling...
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Enquiry Line Support Officer
2 weeks ago
Perth, Western Australia Amana Living Full time $60,000 - $80,000 per yearJob no: 497369Work type: Full Time Fixed Term ContractLocation: Perth CBD, Inner & Western SuburbsCategories: Home Care ProfessionalAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with...
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Enquiry Line Support Officer
2 weeks ago
Perth, Western Australia Amana Living Full time $104,000 - $130,878 per yearAbout the RoleAs an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with client issues, scheduling changes, procedural matters, and system-related questions. This role also includes providing an after-hours...
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Enquiry Line Support Officer
3 weeks ago
Perth, Western Australia Buscojobs Full timeAbout the RoleAs an Enquiry Line Support Officer, you will support our scheduling team by handling calls on our Home Care Enquiry Line. You will assist Community Support Workers (CSWs) with client issues, scheduling changes, procedural matters, and system questions. Your communication skills and positive attitude will ensure a great experience for clients...
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Enquiry Management Officer
6 days ago
Perth, Western Australia Curtin University Full timeJob Reference: 1092786 About the Role: We have an exciting opportunity to join our Global Curtin team as an Enquiry Management OfficerBe the first point of contact for international students and global partners, responding to enquiries via email, phone, face-to-face, and social media, covering everything from prospective course leads to post-application...
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Future Student Enquiry Officer
1 week ago
Perth, Western Australia Murdoch University Full time**POSITION DESCRIPTION**Position **Future/Student Enquiry OfficerTo be allocated**Position Number Level/Classification **H0506by PCO*****Reports to **Coordinator Future/Student Enquiry*****Unit **Student Journey Services*****Directorate **Student and Library Services*****Positions Supervised **0**Position Purpose**Located in the Student Journey Services...
