Merchant Onboarding Specialist

1 day ago

Sydney, New South Wales, Australia PayEngine Full time
About PayEngine

PayEngine is a cutting-edge, full-service financial transaction technology that empowers businesses to embed, launch, and scale payments for their customers. As a player in the FinTech payments space, we understand the critical need to offer agile SaaS-based solutions backed with scalable payments orchestration.

Our Mission

Our mission is to create an orchestrated-commerce for our Partners that provides the agility of SaaS sprints with the support of payments-related services.

About the Role

We are seeking an energetic Onboarding Specialist to own merchant application processing across PayEngine processors. The Onboarding Specialist will be responsible for managing the day-to-day onboarding process, from application submission to account activation.

Key Responsibilities
  • Submit and manage application submissions to processors
  • Keep up-to-date records in all internal systems at all times
  • Communicate application processing challenges through proper channels to full resolution
  • Coordinate with multiple providers as needed per application packet
  • Utilize established tools and processes to facilitate application processing
  • Identify process optimization where available
  • Document tools or process changes as needed
  • Generate application status reporting as needed
Requirements
  • Bachelor's degree in Business, Marketing, Communications, or related discipline
  • 3+ years merchant services application processing experience with a top-tier, e-commerce, processor or equivalent required
  • SaaS payments orchestration experience a plus
  • Standard Operating Procedures development and maintenance experience
  • Advanced proficiency with Google Suite tools; Drive, GMail, Calendar, and Sheets
  • Proficient with updating Jira boards and/or Confluence pages
  • Experience using Customer Relationship Management (CRM) systems a plus
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic technology that is constantly evolving. We offer a collaborative and fast-paced environment that is perfect for individuals who are self-motivated and driven.

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