IT Service Desk Team Lead Position

2 days ago

Sydney, New South Wales, Australia beBeeTeamLead Full time $100,000 - $120,000

Job Overview:

We are seeking a highly skilled IT Service Desk Team Lead to join our team. As a key member of our support staff, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our IT systems.

About the Role:

The successful candidate will be responsible for leading and empowering our IT Helpdesk team, managing daily operations, quality assurance, and process improvements. You will provide technical guidance, training, and development opportunities to ensure high-quality customer service and identify areas for improvement.

Key Responsibilities:

  • Lead and manage the IT Service Desk team, overseeing daily operations, quality assurance, and process improvements
  • Provide technical guidance, training, and development opportunities to team members
  • Report on performance and ensure Key Performance Indicators (KPIs) are met
  • Mentor, train, and schedule support for team members

Requirements:

To be successful in this role, you will need:

  • At least 3 years of experience in a Senior Team Leader IT Service Desk role
  • Exceptional communication and leadership skills
  • Ability to manage multiple priorities and drive continuous improvement
  • Strong knowledge of Microsoft 365 and IT troubleshooting
  • Experience with Windows Server Administration and Active Directory

Nice to Have:

It would be beneficial if you have:

  • ITIL Foundation certification or higher
  • Experience with Virtual Environment Management, Remote Monitoring, and NAS Solutions
  • Knowledge of Mac OS X, Linux/Unix variants, and network troubleshooting

Benefits:

This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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