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2 weeks ago
The ideal candidate will lead and elevate our customer service operations, overseeing the entire customer journey from initial inquiry to post-sales support.
This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment. You will focus on people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
Main Responsibilities- Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Customer Service Strategy & Process Improvement: Develop, implement, and review customer service policies, programs, and procedures to enhance the customer experience and align with company goals.
- Technical Customer Relations & After-Sales Support: Plan and execute after-sales service initiatives to follow up on customer satisfaction, ensure the performance of supplied parts, and gather feedback.
- At least 1+ years of experience in customer service management or team leadership within the automotive, trade, or related technical industry.
- Bachelor Degree or equivalent qualification.
- Experience in developing and implementing customer service procedures, SLAs, and performance metrics.
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